Shipping Information
Last Updated: June 2026
At HairCraft, we aim to deliver your order safely and efficiently anywhere within South Africa.
Processing Times
Orders are processed once payment has been confirmed and stock availability has been verified with our suppliers.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Methods
HairCraft currently uses trusted South African courier services, including:
- The Courier Guy
- PUDO (where available)
The courier used may vary depending on your location, package size and delivery requirements.
Delivery Timeframes
Because products may be sourced from suppliers after an order is placed, processing and delivery times may vary depending on product availability and supplier lead times.
Please note that delivery times are estimates and may be affected by weather conditions, public holidays or courier delays.
Shipping Costs
Shipping costs are calculated during checkout based on the delivery address and order size.
Any promotional free-shipping offers will be clearly displayed on the website when available.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available.
Customers may use the tracking information supplied by the courier to monitor delivery progress.
Delivery Address Accuracy
Customers are responsible for providing accurate delivery information.
HairCraft cannot be held responsible for delays or additional charges resulting from incorrect delivery details.
Damaged or Missing Deliveries
If your order arrives damaged, incomplete or appears to be lost in transit, please contact us as soon as possible.
We will work with the courier provider to investigate and resolve the issue.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact page.