Shipping Information

Last Updated: June 2026

At HairCraft, we aim to deliver your order safely and efficiently anywhere within South Africa.

Order Processing

Orders are processed once payment has been confirmed and stock availability has been verified.

As some products may be sourced specifically to fulfil customer orders, processing times may vary depending on supplier availability.

Orders placed on weekends or public holidays will be processed on the next business day.

HairCraft offers nationwide delivery within South Africa for a flat rate of R120 per order.

We work with trusted courier partners, including:

The courier used may vary depending on your location and the delivery requirements of your order.

Customers located in or near Mossel Bay may choose Salon Collection during checkout at no additional cost.

Once your order is ready, we will notify you that it is available for collection from HairCraft Salon.

Please wait for collection confirmation before visiting the salon.

Delivery times may vary depending on supplier availability, courier schedules, and destination.

Estimated delivery times are typically between 2 and 7 business days after your order has been processed.

Please note that delivery estimates may be affected by public holidays, weather conditions, or courier delays.

Where tracking is available, tracking information will be provided once your order has been dispatched.

Customers may use the tracking information supplied by the courier to monitor delivery progress.

Customers are responsible for providing accurate delivery information.

HairCraft cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect delivery details.

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us within 48 hours of delivery.

Where possible, please provide:

We will work with the courier provider to investigate and resolve the matter as quickly as possible.

If you have any questions regarding shipping or delivery, please contact us through our Contact page or email us at support@haircraft.co.za.