Privacy Policy

Last Updated: June 2026

At HairCraft, we respect your privacy and are committed to protecting your personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

Who We Are

HairCraft is an online store offering professional haircare products to customers across South Africa.

Website: https://haircraft.co.za

Information We Collect

We may collect the following information when you use our website:

  • Name and surname
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Order and purchase information
  • Account registration details
  • Information submitted through contact forms

We may also collect certain technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage information

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate regarding your orders
  • Respond to enquiries
  • Improve our website and customer experience
  • Comply with legal and regulatory requirements

Payment Information

Payments are processed through secure third-party payment providers.

HairCraft does not store or have access to your full payment card details.

Customer Accounts

Customers who create an account may access and manage their personal information through their account dashboard.

Customers are responsible for maintaining the confidentiality of their login credentials.

Cookies

HairCraft uses cookies to improve website functionality and user experience.

Cookies may be used to:

  • Remember login details
  • Maintain shopping cart contents
  • Improve website performance
  • Analyse website usage

Users may disable cookies through their browser settings, although some website features may not function correctly.

Information Sharing

HairCraft does not sell customer information.

We may share information only where necessary with:

  • Payment service providers
  • Courier and delivery partners
  • Website and hosting providers
  • Regulatory authorities where required by law

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

You may request access to, correction of or deletion of your personal information, subject to applicable legal requirements.

To make such a request, please contact us using the details provided on our Contact page.

Changes to This Policy

HairCraft may update this Privacy Policy from time to time.

Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact page.