POPIA Compliance Policy

Last Updated: June 2026

HairCraft is committed to protecting the personal information of its customers in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Our Commitment

We respect your privacy and take reasonable steps to ensure that your personal information is collected, processed, stored and protected responsibly.

Information We Collect

HairCraft may collect personal information including:

• Name and surname
• Email address
• Contact number
• Billing and delivery addresses
• Order information
• Customer account information

Personal information is collected only where necessary to provide our products and services.

How We Use Personal Information

Personal information may be used to:

• Process and fulfil orders
• Provide customer support
• Communicate regarding purchases and enquiries
• Improve our website and services
• Comply with legal obligations

Information Sharing

HairCraft does not sell personal information to third parties.

Information may be shared only where necessary with:

• Payment service providers
• Courier and delivery partners
• Service providers assisting with website operations
• Authorities where required by law

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss or misuse.

Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain processing activities
• Lodge a complaint with the Information Regulator of South Africa

Contact Us

If you have questions regarding your personal information or this POPIA Policy, please contact us through our Contact page.

For additional information regarding privacy practices, please refer to our Privacy Policy.