Terms and Conditions

Last Updated: June 2026

Welcome to HairCraft. By accessing and using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. About HairCraft

HairCraft is an online retailer offering professional haircare products including shampoos, conditioners, treatments, styling products, hair oils and related beauty products.

2. Products and Pricing

We strive to ensure that all product descriptions, images and prices are accurate. However, errors may occasionally occur. HairCraft reserves the right to correct pricing errors and update product information without prior notice.

3. Orders

All orders are subject to product availability and payment confirmation.

HairCraft reserves the right to refuse or cancel any order where fraud, pricing errors or stock availability issues are identified.

4. Payment

Payments are processed through secure third-party payment providers. HairCraft does not store customer payment card information.

5. Shipping and Delivery

Delivery times are estimates only and may vary depending on location, courier services and circumstances beyond our control.

Please refer to our Shipping Information page for full delivery details.

6. Returns and Refunds

Returns and refunds are governed by our Refund and Returns Policy.

Please review that page before placing an order.

7. Limitation of Liability

HairCraft shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website.

Customers are responsible for ensuring products are suitable for their intended use.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy and POPIA Policy.

9. Changes to These Terms

HairCraft reserves the right to update these Terms and Conditions at any time without prior notice.

10. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our Contact page.